FAQs

How do I order?

Head to Client Galleries, then Bubbles Pre-School then select the Place an order link – you will be taken to the Shop page which will allow you to select items and add them to your cart. You will be asked to enter the image numbers you are wanting to order at the checkout page. All orders will receive a proof sheet via email before finalising your order to make sure all images are correct.

Can I add extras to my package?

If you would like to upgrade your package to include more prints or digital images, please call the office on 0417775015 and we can assist with creating a package just for you.

What are the payment options?

Once an order has been placed, an invoice will be sent to the email address provided at checkout. Customers can either pay via bank transfer or call the office to pay with a credit card over the phone.

Is there a cut-off date for placing orders?

In order to process, print and deliver in time for Christmas, families will have the opportunity to place orders from Tuesday 24th November through to Wednesday 9th December 2020.

How do we view the images?

For safety and privacy reasons, the online gallery will be password-protected. The link will go live on Thursday 3rd December, 2020. Bubbles Pre-School will issue the password to families once the gallery is ready for viewing.

If I order digital images, how do I receive them?

Digital images will be provided on a personalised USB drive. This allows you to keep a physical copy of your images for years to come and provides greater peace of mind than a digital download. All digital images will be supplied in high resolution format, allowing you to print and re-print will no loss of quality.

Why is there an MCP logo on all of the images?

The MCP watermark is present on all images in the gallery to prevent copyright infringements that often occur when images are posted online. Prints and digital images purchased through MCP will be free from all watermarks that appear in the online gallery.

If I pre-ordered a package, how do I select the images I want to order?

Customers who pre-ordered prints and/or packages before the gallery went live will be sent an email on the day the gallery is released. The email will provide instructions on how to select the images you would like included in your package, including print sizes and number of copies.

If I pre-ordered, can I upgrade to a different package now that I have seen the images?

If you decide you would like to add to your package or upgrade to another package now that the gallery is live, simply call the office on 0417775015 and pay the difference over the phone with your credit card.

How and when will my order be delivered?

All orders will be available for collection from Bubbles Pre-School in the final week of term. Bubbles will communicate directly with parents regarding the collection process.